What Do I Do Here?

One of the hardest things a business owner has to do is loosen their grip on aspects of their company. When you are starting out, you do everything out of necessity.  If you need business cards, you design them.  If you need your books done, you do them... But the truth is, if you aren't a …

An Asshole With 200 Dollars

My friend's father was a used car salesmen and would often deal with upset customers who would try and bring back vehicles.  He quickly learned that, at the point someone is trying to bring back a used car, they are in a pretty rotten mood.  Whatever transpires they are leaving his dealership upset.   They might (and early on …